In this series, I’ve explored how some of the technology trends highlighted in Accenture’s Technology Vision for Insurance 2019 will transform the very nature of insurance in coming years. In my experience, technology is creating a wealth of intensely customized and on-demand experiences, and companies must reinvent their organizations to find and capture those opportunities…

Big insurance providers are investing heavily in new technologies to ward off a growing list of rivals eager to grab a slice of their traditional market. However, many of these carriers are neglecting one of their biggest advantages. They’re trusted by consumers far more than most newcomers to their industry.  Our Global Financial Services Consumer Study, which…

Traditionally, treatments such as massage therapy, yoga classes, or even acupuncture, were rarely considered an important part of the wellness chain—and getting insurance providers or employers to pay for them as a preventative measure was difficult. In recent years, however, more understanding has emerged about the value of these types of wellness treatments, both in…

Collaboration is a hot topic for organisations within the Life, Pensions and Investment (LP&I) industry. Defined as the “situation of two or more people working together to create or achieve the same thing1”, new collaborative approaches are redefining how employees communicate with each other and work together, how LP&I companies interact and co-innovate with suppliers…

In my previous post, I spoke about how the emergence of a post-digital world is one where technology is the fabric of reality—and how insurance organizations can use technology to meet people’s needs instantly. New technologies are catalysts for change, offering extraordinary new business capabilities. In this post, I’ll look at one of the five…

When insurers integrate customer data, they can effectively lower costs, save time and improve data quality. Historically, this has been a complex challenge, but with the introduction of smart technologies, authentic data integration can now be simplified. For example, Accenture and Generali Employee Benefits (GEB) recently debuted a first-of-its-kind blockchain solution for the employee benefits…