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CUSTOMER EXPECTATIONS

High Performance. Delivered.

customer expectations

Personalization
Customer Experience
Distribution and marketing
Sales and marketing optimization
Customer Centricity
Digital innovation
Future of Insurance
Internet of Things
Life Insurance

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customer expectations Authors

Jean-François Gasc
Managing Director, Accenture Insurance

Richard Pryor
Managing Director, Accenture Life, Pensions & Investments Practice

Anand Padmanabhan
Business and Integration Arch Team Lead, Accenture Insurance
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